We develop customized solutions for our customers, and we use our own products to expand the service portfolio of standard technologies. These technologies form the basis for platforms whose availability is often crucial to day-to-day business activities.
What we offer
Just like any other system, they must also be monitored and maintained on a regular basis. Inquiries from end users should also be considered, as should possible errors or performance deficits. To do this, the company must have access to specialists and available capacities.
Campana & Schott offers maintenance and support services for all developed solutions and CS products. Our experts are available to assist you with questions and problems regarding Microsoft SharePoint and Project in line with 2nd and 3rd Level Support - fast and competent assistance. Because our experts have the same expertise that went into the development of your solution. In this way, each question can be answered and every problem can be solved.
Our Service Desk will take over support after an initial on-site appointment. It processes inquiries pursuant to defined support processes (based on ITIL) and in accordance with the prioritization process.
However, on-site support is required for specific cases. A support specialist will be made available to you exclusively on location. All maintenance and monitoring tasks can be looked after in this manner. In addition, on-site support also offers the advantages of faster response times and more direct communication.
Campana & Schott assists with the continued education and further training of your project staff. This allows you to exploit the full potential of your project organization and increases the efficiency of project management.