Background

If a new IT solution is rolled out and put into operation within the scope of a project, its users are faced with the challenge of deploying the new tool immediately. Even after training courses have been held, one has to anticipate a great many questions, especially during the launch phase. Frequently it is not clearly defined exactly where employees should address questions concerning the new IT solution. The initial phase is crucial for the acceptance and success of the launch. Beginning to work with the new solution is made easier when support structures have already been considered and implemented, thus supplying appropriate help. Troubles emerging within the scope of operations and administration are rectified by the support service and adjustment wishes can be taken into account. Employees get on with it, right from the start; they accept the new work platform and use it efficiently.

Service offer

The C&S Service Desk furnishes a comprehensive service offer in the area of maintenance and support.

As the single point of contact, we are available at all times for all your requests concerning the IT solution provided by us. Our guiding principle is to recognise potential problems before they create trouble in your operations. With our support structure, which is one-of-a-kind in the EPM environment, you will realise the ideal usage of your IT solution.

Our support contracts, standardised according to ITIL, provide service levels customised to your requirements. Guaranteed processing times for all requests as well as our comprehensive knowledge databases ensure efficient operations at minimal cost at all times.

With the prioritised processing of support inquiries in our Web-based ticket system, you control the process in its entirety, from a flexible analysis to the making available of a swift solution. Our extensively experienced project management experts follow ITIL requirements when processing a request. Process reliability is thus guaranteed.