We provide customised service models for the requirements of the various IT solutions:
CS Product Maintenance
We perform the maintenance of Campana & Schott products within the scope of this service package. When concluding a CS Product Maintenance contract, you receive a warranty extension for the entire term of the contract for all licensed CS products. Within the same framework, we make available the latest minor version updates for free.
CS Basic Support
You get all the basic services for the maintenance and support of Microsoft standard products (MOPS, MOSS, PPS, MOPPS) within the scope of this support contract. This presents the ideal form of support, particularly for implementations without additional developments that are geared close to standard.
This offer enables you to purchase a package of tickets at a fixed price. As a result, you get complete price guarantee for the support of your IT solution.
CS Comfort Support
We are furnishing the CS Comfort Support service package for comprehensive IT solutions with additional developments (including in-house developments). The CS Service Desk performs comprehensive maintenance and support for the entire IT solution within the scope of this offer. Based on an annual budget agreed on beforehand, all services will be invoiced according to expenditure. Depending on the amount of the annual budget, we warrant a free safety margin that ensures operations of the IT solution even after the annual budget has been exhausted.
Along with the services entailed in it, the combination with the CS Product Maintenance package ensures the full support of the licensed CS products, including comprehensive cost benefits.
CS System Check-Up
If your IT solution has been in use for some time, we are able to furnish a service package that determines the environment's current technical and functional operational status by dint of standardised tests (including performance tests). After concluding our tests, we compile a comprehensive test report in which optimisation potentials are described in great detail. In collaboration with the CS Service Desk, these optimisations can be implemented as follow-ups.
