Support Services

An IT solution can only do as much as its users can do. That is why the Service Desk of Campana & Schott supports you in all technical and functional requests. We offer optimal need-based maintenance and support for your IT solution.

 

 

Initial Situation

As part of a project a company has provided and launched a new IT solution. Now the users are confronted with the challenge of deploying it both efficiently and immediately. Even subsequent to user training courses having taken place a huge amount of questions are to be expected, particularly during the introduction stage. The establishment of support structures, in particular during the start phase, is key for the acceptance and success of the IT solution.

Fig. 1: The Service Desk of Campana & Schott as single point of contact

Approach

As single point of contact the Service Desk of Campana & Schott is available at any time for all requests concerning SharePoint and Project Server. Our principle is to act proactively and detect potential problems before they cause operational incidents.

With our guaranteed processing times for all requests and our comprehensive knowledge base we offer efficient support at minimal cost at any time.

By the prioritized handling of requests in the C&S ticket system CS FAST you are in complete control of the entire process, from the flexible analysis up to the rapid provision of a solution. Our certified experts with long-term experience comply with ITIL while processing your requests. Thus process safety and outstanding service quality is guaranteed.

Benefits

Risk minimization

  • Induction of your support staff
  • Efficient, fast and sustainable solutions
  • Early detection of problems due to many years of C&S experts' experience

Cost minimization

  • Efficient support due to extensive experiences and targeted as well as effective knowledge transfer
  • Direct access to C&S development, project team and Microsoft
  • Savings potential for support effort in your company by use of the Service Desk of Campana & Schott

 

 

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http://www.campana-schott.com/en/capabilities/support-services/system-check-uphttp://www.campana-schott.com/en/capabilities/support-services/system-check-up{03235fd8-b106-46e9-909c-12cce7fee1d6}System Check-UpThe experts of Campana & Schott analyze with System Check-Up your existing IT solution. Specific weak spots and optimization potentials are identified.
http://www.campana-schott.com/en/capabilities/support-services/comfort-supporthttp://www.campana-schott.com/en/capabilities/support-services/comfort-support{03235fd8-b106-46e9-909c-12cce7fee1d6}Comfort SupportCampana & Schott offers comprehensive user support for company-wide SharePoint and Project Server solutions. The Service Desk provides support on request and acts as single point of contact.
http://www.campana-schott.com/en/capabilities/support-services/on-site-supporthttp://www.campana-schott.com/en/capabilities/support-services/on-site-support{03235fd8-b106-46e9-909c-12cce7fee1d6}On-Site SupportWith On-Site Support the Service Desk of Campana & Schott is available for technical and functional requests concerning your SharePoint and Project Server platform on-site.

 

Campana & Schott
Gräfstr. 99
60487 Frankfurt
Tel: +49 69 97 78 83-0
Fax: +49 69 97 78 83-33
Web: http://www.campana-schott.com
E-Mail: info@campana-schott.com