We provide customised service models for the requirements of the various IT solutions:
CS Product Support
We perform the maintenance of Campana & Schott products within the scope of this service package. When concluding a CS Product Support contract, you receive a warranty extension for the entire term of the contract for all licensed CS products. Within the same framework, we make available the latest minor version updates for free.
CS Comfort Support
We are furnishing the CS Comfort Support service package for comprehensive IT solutions with additional developments (including in-house developments). The CS Service Desk performs comprehensive maintenance and support for the entire IT solution within the scope of this offer. Based on an annual budget agreed on beforehand, all services will be invoiced according to expenditure.
Along with the services entailed in it, the combination with the CS Product Support package ensures the full support of the licensed CS products, including comprehensive cost benefits.
CS System Check-Up
If your IT solution has been in use for some time, we are able to furnish a service package that determines the environment's current technical and functional operational status by dint of standardised tests (including performance tests). After concluding our tests, we compile a comprehensive test report in which optimisation potentials are described in great detail. In collaboration with the CS Service Desk, these optimisations can be implemented as follow-ups.