Technologies must be monitored and maintained on a regular basis as their operational readiness is a critical factor in day-to-day business. End-user queries should be considered as well as any errors or performance deficits. For this purpose, specialists must be available in the company and capacities must be available.
Campana & Schott offers maintenance and support for all developed solutions and CS products. Our technology experts are also on hand to help companies with questions and problems regarding Microsoft SharePoint and Project as part of 2nd and 3rd level support - quickly and competently. Because they have the same expertise that was incorporated into the development of the solution. Thus every question can be answered and every problem solved.
Professional support helps companies to maintain developed processes, promotes knowledge transfer to internal support staff and increases user satisfaction.
We support our customers from the analysis of support processes to maintenance & monitoring to on-site support and managed services to ensure the operational readiness of their solutions.
Our support employees support our customers in the analysis and review of existing support processes and in the development and provision of new support structures.
We assume maintenance as well as support and monitoring for the CS-own products and implemented Microsoft solutions. Requests are processed according to defined support processes (based on ITIL) and prioritization.
Onsite support is required in specific cases. A support specialist is exclusively available on site to take over all maintenance and monitoring tasks. Companies benefit from faster response times and direct communication.
We also support our customers professionally with cloud solutions. We operate online services such as Microsoft Office 365, SharePoint or Project as well as the Azure Server. This includes monitoring of the environment, user and license management as well as incident management.
![[Translate to English:] Support & Service Desk](/media/user_upload/Images/Working_Situations/CS_AW_21.jpg "[Translate to English:] Support & Service Desk")
Operational reliability and integrated system and user support must be guaranteed, as must system stability. Regular system maintenance activities are just as much a part of these tasks as the handling of any errors or user problems.
Our Service Desk takes over the support after an initial on-site appointment. Requests are then processed according to defined support processes (based on ITIL) and prioritization.
![[Translate to English:] Onsite & Software Support](/media/user_upload/Images/Working_Situations/CS_AW_27.jpg "[Translate to English:] Onsite & Software Support")
After the introduction of an IT solution, compliance with developed processes, knowledge transfer to internal support staff and user satisfaction are critical tasks for success. Many companies want sustainable and competent on-site support.
We provide our customers with exclusive on-site support specialists. They take over all maintenance and monitoring tasks and, if required, support the development of new support structures and the creation of knowledge databases.
