In 2018, over a third of companies were already using Big Data/Data Analytics technologies, and over a fifth used technologies from the IoT segment. The majority of those surveyed expected that over the next five years, work processes would be influenced by artificial intelligence and augmented/virtual reality.
These expectations have not been borne out in practice. While almost half of participants consider AI to be a key technology in 2020, almost three quarters do not use any AI, Business Intelligence or Analytics tools for analyzing data that is relevant to their business. Still, companies see chatbots, automatic image processing and machine translation as promising future application scenarios.