German Social Collaboration Study 2020

  • Maturity level of German companies increases
  • 73% of employees are dissatisfied with the introduction of the tools
  • Customer satisfaction as a reason for the introduction increasingly important
  • Great expectations of agile methods, AI and analytics 

5 years German Social Collaboration Study - clear findings and trends

The "German Social Collaboration Study 2020", which Campana & Schott has already compiled for the fifth time together with the Department of Business Information Technology at the Technical University of Darmstadt, highlights central questions about modern collaboration in companies.

A long-term review over the past five years also provides exciting insights into the progress made in the introduction and application of social collaboration tools in companies.

The key questions of the study

Work efficiency

Work efficiency

What impact do social collaboration tools have on work efficiency?.
Goals

Goals

What goals are companies pursuing with the introduction of social collaboration tools?
Firstline worker

Firstline worker

How can employees who are in direct contact with customers or work in production benefit from modern collaboration tools?
Change Management

Change Management

What impact does change management have on the effects of social collaboration?
Agile methods

Agile methods

How can social collaboration tools support the use of agile methods?
AI

AI & analytics

What potentials do AI, Business Intelligence or analytics tools offer for social collaboration?
Comparison

5 Year-on-year comparison

What progress has been made in the introduction and use of social collaboration tools?
Corporate Culture

Corporate Culture

How does the use of social collaboration change corporate culture?
Obstacles

Obstacles

What are the biggest obstacles for the use of modern technologies?

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About the Social Collaboration Study

DSCS

As a time-series study over several years, the German Social Collaboration Study provides a complete overview of the development of digitally networked cooperation in companies in Germany and Switzerland, independent of tools and manufacturers.

The publisher of the study is the Business Information Technology department of the Technical University of Darmstadt under the direction of Professor Peter Buxmann.

1,079 employees from large and medium-sized companies in Germany, Austria and Switzerland took part in the 2020 survey across a broad spectrum of industries. In addition to scientific statements on the status quo of social collaboration adaptation in business, the study offers empirically proven success factors for practical use in companies.

Editors' comments

Do you have any questions? Please do not hesitate to contact us!

Together, we determine your potentials and opportunities through the use of modern social collaboration tools and accompany you through the digital change.

Your personal contact
Ruth Subjetzki

Ruth Subjetzki

Project Inquiries & Account Management

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