More Efficiency, Less Complexity: Siemens Creates a Consolidated IT Landscape

To meet growing demands for efficiency, security, and scalability, Siemens fundamentally modernized its ServiceNow instance. Under the program name “FutureNow”, the company launched a global initiative to consolidate and strategically advance its IT landscape. The objective: a unified, global IT architecture that sustainably strengthens stability, transparency, and innovation.

As a global technology leader with more than 300,000 users in 143 countries, Siemens brings together numerous business units with varying requirements. The goal was to simplify the existing ServiceNow environment, replace outdated structures, and establish a modern foundation for future innovation.

Campana & Schott supported Siemens throughout strategic planning and global implementation. This included designing the target architecture, leading the program and integration management, and establishing a governance framework for sustainable operations. 

Over the years, Siemens' ServiceNow platform had grown significantly, with continuous expansions and numerous customizations. This resulted in a complex system landscape that became increasingly difficult to maintain and scale. Different governance models and inconsistent service processes created high operational effort, reduced transparency, and limited scalability.

With ongoing digitalization and a rising number of IT services, the need for stronger standardization grew. Siemens therefore decided to rebuild its ServiceNow instance using a full Greenfield approach, migrating existing services and processes into a modern, standardized architecture.

This laid the foundation for a robust, future-proof IT platform that supports automation, governance, and innovation at scale. 

For the IT consolidation, Siemens implemented a structured, multi-stage approach that closely aligned technical, organizational, and communication elements. Together with Campana & Schott, Siemens launched an international program designed from the outset to ensure operational stability and a sustainable target architecture.

A clear governance structure served as the foundation. A Steering Board oversaw the overall direction, while dedicated workstreams managed specific delivery areas. Within each workstream, an Integration Manager from Campana & Schott coordinated collaboration between business, IT, and process stakeholders, ensured consistent information flow, and identified and managed dependencies early.

The program was led by Siemens IT, with Campana & Schott serving as the central delivery partner for operational project management, integration steering, and methodological guidance. This close collaboration enabled a project structure that improved efficiency and speed without compromising quality or governance.

The technical implementation followed a deliberate two-step sequence: first, the backend migration and setup of the new service processes; second, the service migration and decommissioning of the old platform. This approach ensured continuity of operations, with no noticeable impact on end users. The switch to the new platform happened seamlessly — all users had access to the new functionalities the very next day.

In parallel, Campana & Schott supported communication and adoption efforts to ensure global teams were prepared for the new processes. Coordinated communication flows, joint testing scenarios, and regular touchpoints enabled smooth technical transitions and strengthened user acceptance. The approach combined classic project governance with agile elements to adapt efficiently to both technical and organizational requirements. 

Executing a global consolidation program of this scale naturally brought a range of organizational and technical challenges. Together, Siemens and Campana & Schott addressed and resolved them effectively:

• Migration during live operations: A two-step migration approach ensured uninterrupted business operations. The transition to the new platform was seamless, with no downtime or transition periods for end users.
• Technical and organizational complexity: Deep integration of existing systems and processes required strong coordination. Campana & Schott helped Siemens identify dependencies early, manage risks transparently, and adjust priorities as needed.
• Large and diverse stakeholder landscape: More than 1,000 transactions and hundreds of services needed to be migrated. Campana & Schott established a coordinated communication and testing approach to ensure all stakeholders were informed, aligned, and empowered to make timely decisions. To accelerate service migration, Siemens introduced dedicated “Migration Buddies” — a separate workstream supporting operational migration activities.
• Complex program organization: The number of streams and partners required a clearly defined governance model. Steering Board, workstreams, and Integration Managers ensured close alignment between business and IT and accelerated program progress. 

Through “FutureNow”, Siemens has completely rebuilt its ServiceNow platform, establishing a unified and globally scalable foundation for all IT services. The Greenfield approach enabled consolidation of existing processes, reduction of unnecessary customizations, and a high level of standardization.

The new platform increases transparency, efficiency, and innovation across the IT organization. Standardized workflows and clear governance structures ensure consistent service delivery and simplify maintenance and further development.