Find information more easily – a wide range of options in the M365 ecosystem

Microsoft 365 and Viva lay the foundation for modern knowledge management, offering a fully integrated, secure, and scalable solution. This allows for seamless integration into an existing environment, naturally extending existing work processes to include a knowledge management perspective. System downtime is minimized, and employees find it easier to navigate the IT landscape. 

Classic Search

With SharePoint Search and PnP Modern Search, users can search for content across the entire portal.

Usage:

  • Find content from the portal using search criteria. 
Agents in SharePoint

Use AI support to ask questions about specific topics

Usage:

  • Enables natural language searches for specific topics
  • Less sensory overload thanks to targeted results
  • Can be integrated into Microsoft Teams
Answers in Viva Engage

Ask and answer questions in natural language with the help of AI

Usage:

  • AI-supported answers to frequently asked questions.
  • Particularly helpful for knowledge that has not yet been documented.
  • Copilot M365 is enhanced by the wealth of knowledge from Answers.

In a personal demo, you will see how modern knowledge management supports your employees, optimizes processes, and makes valuable knowledge available to your company in the long term.

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Why is Knowledge Management a must for modern companies?

Now more than ever, companies are faced with the challenge of capturing knowledge in a structured manner, making it available systematically, and using it sustainably. This is the only way to ensure that employees can quickly access relevant information and work efficiently. 

  • The increasing digitalization generates large amounts of data in a very short time, making effective knowledge management essential.
  • Flexible, cross-location working models require centralized, easily accessible systems for knowledge and communication.
  • The current shortage of skilled workers and generational change increase the risk of knowledge loss – without structured knowledge management, companies lose important resources.

A well-designed knowledge management system provides the right tools to help your teams act faster, make better decisions, and secure long-term competitive advantages.

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How to systematically introduce Knowledge Management in your company

If you don't have a clear idea yet of what modern knowledge management could look like in your organization, we can support you with our proven approach.:

 

Phase 1: 

Developing a long-term, comprehensive vision for managing and using knowledge within an organization.

Phase 2:

Developing a detailed operational plan that describes how the strategy will be implemented. The plan is created with special consideration given to the drivers and key factors for successful knowledge management.

Phase 3:

Knowledge management is implemented organizationally and technologically in accordance with the measures defined in the operating concept. During implementation, the concept is evaluated in terms of practicability and effectiveness. If necessary, it is adjusted before being rolled out company-wide.

Phase 4:

Knowledge management is implemented organizationally and technologically in accordance with the measures defined in the operating concept. During implementation, the concept is evaluated in terms of practicability and effectiveness. If necessary, it is adjusted before being rolled out company-wide.

Talk to us about your project

Your direct contact

Martin Weinhardt

Head of Competence Center Employee Experience

Bärbel Biste

Manager Employee Experience