Product planning requires long-term thinking. When can a product be discontinued? How long must spare parts remain available? The answer often depends on contractual agreements – especially on individually guaranteed warranty periods.
A global manufacturing company with around 5,000 employees faced exactly this challenge. In collaboration with Campana & Schott, a specialized Copilot agent was developed to automatically check warranty obligations in customer contracts. Reliable, efficient – and within seconds.
The Initial Situation: Many Contracts, Little Transparency
When discontinuing a product, it must be clear whether warranty obligations still apply. Customer contracts often stipulate longer warranty periods than legally required, including commitments to spare parts deliveries.
Finding this information used to be time-consuming. Contracts had to be manually searched, contents interpreted, and compared to planned product lifecycles – a process that consumed valuable resources.
The Solution: An Agent for Intelligent Contract Analysis
Together with the client, Campana & Schott developed an intelligent Copilot agent based on Microsoft Copilot Studio. The agent automatically searches relevant contracts for warranty-related clauses, directly within the user’s familiar work environment.
Technical Implementation:
- Storage of contract documents in Azure Blob Storage
- Indexing via Azure AI Search using a dedicated semantic search index
- Results delivered in Microsoft Teams, Word, or PowerPoint
With simple prompts like “Show all customer contracts for product XY with warranty obligations beyond June 30,” the agent returns precise results. Thanks to semantic search, it also understands varied wording – ensuring reliable output without requiring prior knowledge of exact terminology.
The Value: Faster Checks, Safer Decisions
With the Copilot agent, the product team instantly receives exactly the information needed for strategic decisions:
- Clear statements on warranty obligations for individual products
- Reduced risk of contract violations and penalties
- Significant time savings through automated analysis
- Seamless use within familiar tools, no media disruptions
- Flexible extension to additional legal and compliance use cases
Outlook: Starting Point for Scalable Contract Analysis
This use case illustrates how AI agents can enhance text-based business processes. The team is already working on further capabilities – such as comparing similar contracts or identifying specific clauses.
By intelligently automating recurring tasks, companies gain time for what truly matters – making AI a real lever for strategic excellence.
At a Glance: What the Copilot Agent Delivers
→ Automated review of warranty agreements in customer contracts
→ Reliable decision-making foundation for product planning
→ Major time savings by eliminating manual research
→ Easy integration with Microsoft Teams, Word, and PowerPoint
→ Scalable to additional use cases in Legal and Compliance
→ Built with Microsoft Copilot Studio and Azure AI Search
