In order to take the next step towards preparing for New Work, the IT organization must change from a reactive, static mode to a flexible service orientation that is aligned to the needs of users. It starts with an assessment of the status quo: Is the company a New Work novice, an advanced user, or a pioneer?
New Work novices are at the beginning of the transformation process. Their IT infrastructure requires modernization and frequently an entire paradigm shift. For them, the main question is how they can ensure simple, site-independent, and secure collaboration for the employees in the office (information workers).
In companies that are an advanced stage, the process to transform their IT structure is already underway. Their focus is on the comprehensive inclusion of frontline workers, and they are taking the first steps towards a platform for all applications. Their main question is: How do I integrate the entire company and how can I best protect my data?
Pioneers have already mastered the crucial transition milestones and are now striving for a holistic, customized approach that is designed to turn hybrid work into an experience for their employees. They should ask themselves which services they can offer the business to support operating activities, such as the integration of a Contact Center, the management of the company and individual projects through OKR and PM Tools (Project), or individual apps such as those for frontline workers. There is also the question of how the IT department can adjust to the new infrastructure requirements at an organizational level.
Regardless of the level of maturity, usually companies must think about how they can manage the risks, and what they can allow. What is the objective in the medium and long term, and does the general security approach have to be reconsidered?