Microsoft Teams has become the central tool for many employees—also driven by the COVID pandemic: Speedy coordination via video call and chat has become part of day-to-day life in the age of home offices. This is impressively confirmed by the user numbers: Within a year, the number of daily active users of Teams increased from 20 million to 115 million (as of October 2020), almost a six-fold increase.
From statements such as the one made by Microsoft CVP Jeff Teper who said that “Teams will be even bigger than Windows”, we were able to gather last year already that Microsoft is dreaming big when it comes to the future of Teams. With the recent announcement by SAP and Microsoft to integrate Teams into SAP solutions, the vision of Teams as a central user interface is already taking shape.
Another milestone has been reached with Microsoft Employee Experience, which has now been introduced, showing that Microsoft is systematically placing employees at the center: Through four native applications in Teams – Viva Connections (a), Viva Insights (b), Viva Topics (c) as well as Viva Learning (d) – key organizational issues around a) corporate culture, communication and collaboration, b) leadership, productivity and employee satisfaction and health, c) knowledge and expertise, and d) employee training and development can be specifically supported using cutting-edge technology. Implementing Teams as a user interface ensures that this support can be provided to all members of the workforce—i.e. information workers who have their own desktop workstation as well as front line workers who don’t have it.