From buying a train ticket online to online banking and beyond to cloud-based filing at companies: If the software solution that makes this process possible is laborious, time-consuming, and complex to handle – or, worse, contains security gaps – it doesn’t take long for our frustration with the situation to rub off on the task itself. We might decide to drive after all, or to change banks or store our files locally.
Lasting establishment of the OKR framework at a company is similar. Unless there is a user-friendly and transparent OKR tool that is easy and intuitive to integrate into day-to-day workflows, the risk of rejection, lack of understanding, or silo-type solutions increases.
Anyone who has to sweat their way through cumbersome Excel tables, worrying all the while that they may destroy the entire structure with a single misplaced click, is unlikely to feel much enthusiasm for regular status updates. Course corrections based on dynamic internal and external influences also have a much harder time penetrating to other OKR levels and divisions unless there is a suitable software solution in place. And if OKRs for different units and teams are set down in different tools or files, it is easy for people to fall back into focusing only on their own areas of work in isolation instead of as part of the big picture.
These patterns of thinking and behavior are exactly what stand in the way of sustainable, value-creating implementation of the OKR framework within a company.