A survey, which was conducted by techconsult on behalf of CS, has confirmed that in contrast to office workers frontline workers are still largely cut off from corporate digital channels. Approximately 300 executives from Germany, Switzerland and France participated in the survey held in December 2021.
The good news is that companies have recognized the problem – but implementation is still at the very beginning. The new white paper “The digital workplace 2.0”, published by Campana & Schott, provides further information on this topic.
The survey shows that traditional communication channels are still mainly used. For example, 68 percent of executives use email and 60 percent use the phone to get in touch with frontline workers. Intranet (41.3 %), collaboration tools (29.7 %) or employee apps (24.7 %) follow at a considerable distance. Especially Germany is traditional here (e-mail: 76 %, phone 65 %) in comparison to Switzerland (e-mail: 62 %, phone 54 %) or France (e-mail: 66 %, phone 61 %).