In cultivating its new self-image, the IT organization should put two roles front and center: mover and shaker, and enabler. In the role of mover and shaker, the IT team itself is the driver behind a company’s push to adopt new and digital technologies. It introduces advanced infrastructures, technical platforms, and processes to increase flexibility and scalability. To that end, a pragmatic IT strategy should be used as the basis for identifying the targets for the IT organization and IT platforms as well as IT capabilities. This target operating model (TOM) also includes a roadmap with guidelines to help reach the goals for operationalization. The strategy and TOM must be reviewed regularly and adjusted on an ongoing basis as the situation changes.
The first question that arises here is how an IT organization should respond to specific changes in procedural terms. This requires an assessment of the change, and if necessary, a reassessment of the prioritization criteria and weighting of the project portfolio. In this case, budgetary impacts should also be clarified through cooperation with the controlling department and executive management. Agile project portfolio management (PPM) is a good way to realize rolling planning in order to respond quickly to new situations. PPM gives companies important leverage for successfully overcoming potential crises. This is done in a two-pronged approach, with portfolio and/or cost reduction on the one side and portfolio adjustment on the other.
Cloud-based services support this kind of flexibility, including in combination with on-premise structures. They can be adapted to new requirements quickly, and through multi-cloud or hybrid solutions, they offer great reliability. Advanced cloud-based platforms also make it possible to use the latest technologies, from AI to data analytics and beyond to cybersecurity. This opens up completely new possibilities for modernizing and expanding outdated application landscapes and thereby also tapping into new income sources and lines of business.