My colleague Martin Weinhardt has written a post titled “Put employees first!” about the new needs – or the needs that have finally been taken seriously – of employees, the overarching relevance of the employee experience, and the possibilities opened up by Microsoft Viva.
The standards that apply to an intranet presence have changed as well, as our customers can confirm. It used to be that an organization's intranet could be said to fulfill its purpose simply by having a corporate design that aligned with the corporate identity, but these days, users are more discerning about what the intranet should do. There is a clear desire for communication, personalized content, and harmonized applications.
- The goal of corporate communications is to supply employees with company information appropriate to the specific target group – and most especially, to do this quickly and easily, wherever employees may be.
- HR’s aim is to reach employees with a full range of services via a corporate campus and further digitalize processes.
- An IT department focuses on consolidating applications and enabling IT structures and processes across various devices from anywhere.
- Frontline workers increasingly want to connect with the company through digital channels.
For many companies, the next step is making the intranet an integral element of their steadily growing digital workplace and also putting it on employees’ mobile devices via an app as part of the rollout of Teams. And that is a necessary step toward a positive employee experience!