More and more employees expect that their workplaces provide them with the kind of simple and practical apps that they can access on their personal devices. Now, new platforms – which we presented here – provide the option of designing their own customized applications. However, it is important to pay attention to a few items to avoid uncontrolled growth.
A warehouse worker is on her way to work. She takes a picture of the fabulous sunrise and uploads it onto Instagram. When she arrives at work: The first delivery has a couple of damaged parts. The damage has to be documented correctly, which means that she has to fill out a paper form by hand and she has to get the camera from the office to take a picture. Then she has to transfer the photo by USB and e-mail it to the colleagues in charge. The form is still sent the old-fashioned way, namely by in-house mail. And then she has to wait a few days for a confirmation or feedback. In the meantime: 43 Likes on Instagram.
The gap between private apps and conventional business processes continues to grow. No wonder employees are increasingly pushing for new solutions. But they are often hampered by IT departments that have to solve important issues before such solutions can be introduced, e.g. GDPR compliance, process integration and general responsibilities. This means that the path to a new app is a cumbersome and protracted process.